If you were taking a new job and had your choice of a boss, would you prefer to work for a man or a woman? If you found yourself as a customer in a workplace, Shop, industry, bank, you name it, would you prefer being attended to by a man or woman?
Some would prefer a male boss, some would prefer a female boss, while some would express “no preference.”
If I found myself as customer in a shop, factory, bank and more. I honestly wouldn’t mind if it’s a man or woman attending to me as long as that’s what I want and you’re being truthful but that’s not the case for some people.
Some days back, on a Sunday afternoon, a customer walked in to our shop. I was the only one present in the shop, the road was quite quiet, I could see some people going to church, Some food vendors opposite were making their sales to few people. Some shops were opened. Of course, there was still Sallah celebration outside, I wouldn’t expect more people outside too. I can’t even comprehend how unusual it was (Silent, lonely, and stressful). I attended to lot of customers, I made sure I didn’t allow any of them to enter with me so, I tried as much as possible to carry some products out despite the heaviness.
Around 12noon, this man that started this conversation came. He requested for a particular car battery, he wasn’t sure of the size, he couldn’t get hold of his mechanic either. I asked for the name of the car; he said how does that help. “It helps a lot,” I said. Then I asked again; What’s the name of your car? Does your car uses air conditioner? He reluctantly answered, “Lexus, yes it does.”
I told him the battery he’s gonna get will be 75MF battery. He sighed! he didn’t believe me, he thinks he’s gonna use something bigger. Suddenly he asked; “where are those boys,” “where is Alhaji too,” “let me talk to one of them, let’s talk man to man.”
This isn’t first time I’d be attending to customers. This isn’t the first time people like him(those that don’t know exactly what they want to get) will come and we’ll do some investigations and give exactly what he or she needs whether its battery, Engine oil, Alloy rim and more.
I have served lot of customers and they were a pleasure to serve and I’ve had experience with some annoying customers too. For example
“Give me this, that, those……………we spend so much money in here you should give us some goods for free”.
” Some customers while answering them, they will be questioning you about irrelevant stuff…..Let’s just get back to business.
Back to the man who asked for the boys. I told him none of the people you asked for is coming today. He left angrily.
I was attending to someone when he came back. He said his mechanic has confirmed the battery size (75MF)……I smiled “Man to Man indeed….” I told him to wait since he met me attending to someone, he started shouting ….”I’m in a hurry.” I politely asked him not to raise his voice at me. When it gets to your turn, I’ll answer you!
He calmly asked ….Are you angry at me? “No, of course customer is always right (Lol), I said.” I told him I wouldn’t be here alone if I’m not fit to be. He begged me and admitted his mistake….I loved that!
The bottom line
It’s not your job to serve people who are inappropriate and make you feel uncomfortable. Your time and energy are better spent serving people who are appreciative and respective. We can all do better!